Frequently Asked Questions

My Dad / Mum is a fussy eater and I am worried
that they won’t like the food?

All menus are on display with seasonal menus offering a whole range and choice of meals.  If anybody specifically does not like something on offer there is always an alternative and always the opportunity to have snacks, hot and cold drinks, vegetarian and specialist diets.  Food is always organic wherever possible, homemade, tasty and a dining experience.  We also offer a protected mealtimes to allow every individual the dignity of eating their meal in a therapeutic environment with as much assistance as they require.  We have also advanced in dementia crockery, dignity crockery, adapted aids and a bespoke package of equipment from our OT assessment which is completed at the earliest stage of admission.  Residents are encouraged to keep skills for as long as they are able to and in some parts of the home more independent residents assist in buying their own food and cooking within our practice kitchens.

 

My Dad / Mum enjoy the garden.
Do you have grounds where they can sit outside?

Asquith Hall has a small enclosed area with patio furniture for the summer and 2011 the residents contributed to designing a secret garden attached to the back of the home with a separate entrance which is also enclosed.  The garden was based on having everything planted within it edible, non toxic and sensory in fragrance, presentation and touch.  We rely on solar power for our small fountain and features a memory corner within it focusing on residents who have lived with us and have received palliative care to the end of their life.  Relatives have started the tradition of planting flowers in memory of their loved ones enhancing our garden area.  The garden project was part of our garden club and funded by our owner as an additional feature to the home and has been used extensively in late summer.

 

I want to see the home in action.
Can I just turn up to have a look round?

Anyone is welcome to visit Asquith Hall at anytime although should expect to have busy periods and times when we have protected mealtimes, however outside these hours staff will always attempt to facilitate your visit and show you all aspects of the home.  We pride ourselves on being lived-in and residents have freedom of movement and making each room their own.

 

My Dad / Mum enjoys trips out.
Do you organise anything?

We have a full activity programme designed by our Occupational Therapist and assistants who focus on a range of activities for example day trips and outings in our bespoke minibus which has TV and karaoke systems.  We also have a schedule of events displayed in reception around seasonal activities, birthdays and we all love a good party.  Other activities include use of our hydrotherapy pool for which we have a trained therapist to work with individual residents.  Additional to this are arts and crafts, hairdressing, beauty therapy, board games, Nintendo WII and even a laptop project for our residents to keep in contact on Skype with relatives.  Activities are bespoke and can be done on a personal basis or in small groups.

 

Can I leave money to pay for hair cuts, trips outs, etc?

The administration office holds accounts for each person to have a small amount of money left therein so that if anything is required additional such as newspapers, chiropody, dry cleaning or personal items they can be purchased on a receipt system.  Most people leave approximately £20 a month with an arrangement as to whether toiletries should be bought by the home or if relatives will supply.

 

My Dad / Mum is shy.
Do they have to mix with the other residents?

Residents of varying needs are helped to integrate within the home on an individual basis.  We acknowledge that person-centred care treats people as individuals and for some people their personalities require specific interventions.  We have quieter areas within the home and the use of personal bedrooms to ensure that communal living is at the level that people can cope with.  Individual assigned key-workers will assist your relative in any way they need to integrate with others.  Risk assessments do exist around who people spend their time with and our integration is developed.

 

My Dad / Mum suffers from severe dementia.
Do you have the capacity to handle them?

Asquith Hall is a specialist nursing home that caters predominantly for people with challenging behaviour and often the most severe presentation of dementia.  Every package of care is individually assessed to ensure needs are met and often this includes practical steps being planned prior to admission as to how the management plan will be facilitated.

 

Are you welcome to visit anytime?

Asquith Hall has an open house policy but would ask relatives, families and friends to be considerate around busy times in the home, bed time routines and mealtimes which are individual.  All staff at Asquith Hall will assist you to enter the building and be directed to the right area for visiting offering hospitality and refreshments.

 

Are the staff appropriately trained and able to cope
with complex illnesses?

All staff at Asquith Hall have experience in the management of people with complex care management needs and dementia.  Most of our staff hold an NVQ qualification in health and social care or are indeed working towards one.  Mandatory training within the home exceeds the national minimum standards focusing on challenging behaviour and dementia as a priority knowledge.  Best practice would also include additional learning in the management areas of moving and handling, infection control, specific mental health conditions, diabetes, Parkinson’s, epilepsy, the use of therapies, continence and many more.  All staff have a training development plan and aspire to internal promotion once knowledge is gained.  All staff are shadowed by a senior member of staff on commencement of employment and given a thorough induction period to settle into their role.

 

Can you personalise your own bedroom including
furniture and bedding?

Whilst Asquith Hall provides basic furnishings to a high quality finish residents and their families are encouraged to personalise their bedrooms and in many cases the handyman based in the home can assist in putting up shelves, pictures and moving in furniture.

 

What is basic furnishing within the rooms?

Asquith Hall provides an appropriate bed, wardrobe and chest of drawers.  Wardrobe space, bedside cabinet, a chair and en-suite bathrooms with showers.  Additional to the en-suites are bespoke aids such as handrails, toilet seats, etc.  All rooms include a wall-mounted TV, curtains, bedding and matching towels.

 

Are all the bedrooms en-suite?

All bedrooms within the home have a wet room en-suite which includes showering equipment and seating, vanity unit, sink and mirror.  These are open but can have a lock attached if health and safety risks are present.

 

What’s involved in moving in?

On referral to the Manager a potential resident would be assessed for suitability and to ensure that all needs can be met.  The Manager would also establish funding, level of support and any specific requirements that may need to be included within the package.  Asquith Hall can also assist in the actual move by supplying transport and escort.

 

How are the initial assessments done?

These are completed by our Manager who uses a professional tool looking at 15 domains of care and risk assessment.  The information is gained from the present care giver, archive notes, hospital admission notes, families and the resident themselves if possible.

 

Is there a written care plan for each resident and is
this an ongoing process of assessment?

Each resident has a specific individual care-plan package based on their assessment of needs and abilities.  Asquith Hall focuses on positives and strengths of an individual as opposed to listing problems creating solutions and management structures.  This process is reviewed as an ongoing process and formally evaluated care plans.  Whilst residents are initially placed within the home and reviewed if any concerns arise at any stage of living at Asquith Hall the staff and the management are proactive in its approach.

 

What are the specific costs for the level of care included?

The basic bed-per-head cost for complex mental health care is £950 per week with additional funding needed for bespoke packages with additional levels of support.  This support may include one-to-one nursing or in some cases two-to-one nursing which would incur an additional hourly rate to the bed-per-head price.

 

When may a contract be terminated?

A contract can be terminated at any stage by either party giving 28 days’ notice in writing.

 

What type of healthcare service are you?

Asquith Hall is a specialist mental health nursing home catering for complex needs in both mental disorder and dementia.  For residents who predominately pose challenges to the traditional nursing home setting, and often come to us as a step down from a secure environment or hospital.

 

How is quality of care measured?

Care is measured in various ways such as questionnaires, audits, peer group visits, inspections by CQC, Social Services, Contract Monitoring and other professionals.